With a satisfaction rating of 100% for our customer support technicians, leading service-levels is a unique selling point of YUDU
YUDU doesn't outsource customer support, it's not part of our ethos. As a result, all our support staff are based in the UK or US and can call upon decades of experience and a diverse range of skillsets with an accredited track record for industry-leading customer service.
Our support platform, ZenDesk, has a customer satisfaction rate of 100% with close to a thousand different tickets being successfully closed and clients routinely praise the work of our support technicians.
We’ve developed a systematic process of recording information so that whether you contact us by email, live chat or telephone, all of your communication is saved so that our support team know how to help you.
All of our services are backed by extensive documentation, our help.yudu.com guides provide illustrated step-by-step instructions and video guides for every single level of functionality within the YUDU Publisher platform.